RatPack Travel was born in 2016, founded on the belief that travellers should be provided with a premium service.
We hold the same belief today. We’re a tight team, working on multiple time zones – here to help YOU plan your trip.
We’ve covered every mile of the locations we promote. We help you decide on the best options and help you save money along the way!
Here is how it all began!
Feeling a little lost and lacking any real direction after graduating from University in 2011, Sammy our owner and operator decided to book a one-way ticket out of the UK.
After scraping together the savings he made that summer, Sammy headed to South East Asia and on to Australia and NZ.
Between 2012 and 2014 he completed a full circuit of Australia (covering 26,000 km’s) and BackPack’d the North and South Island of New Zealand!
Before launching RatPack Travel in 2016, Sammy worked for a corporate high street agency.
No morals, no ethics and poor customer service… The experience inspired him to start a polar opposite service in the form of RatPack.
He quickly established a small space attached to a hostel in Byron Bay. Away from the hustle of the high street opposite the beach, the space, suited the brand perfectly.
The team started to grow as we helped more travellers plan their personalised trips…
We established relationships with every reputable campervan rental and tour company in the game. This allowed us to have the capacity to book ANY tour or rental for our RatPackers.
Rather than trying to become the biggest, we made it our mission to become the best.
We made the decision to step away from the hostel space and operate purely online.
The challenge was to keep it as personalised as booking in person via our website.
We developed a slick system allowing our customers to communicate with us directly via, FB, WhatsApp, email, text, phone or even Skype!
Jan – June
We finally reached our first goal > having gained more 5 star reviews than any other Aussie BackPacker Travel service!
As our loyal customers, AKA RatPackers began to spread the word we needed a manager to handle the enquiries and maintain our level of service.
After an extensive trip around Oz Mikey, Sammy’s cousin became the manager on Australia time in our HQ in Byron Bay, Australia.
July – Dec
After KICK starting the year with an EPIC trip to Fraser Island with a group of LEGENDS, Sammy headed back to the UK with one mission… to build a team in Europe.
We wanted to create a 24-hour inbox so that enquiries were always answered no matter what time they were sent. This enhanced our customer service levels and the feedback was EPIC!
We were now the agency that operated around the clock 364 (you gotta be off on Christmas) days a year.
In the March of 2020, the world stopped!
However, we didn’t… it was imperative for Sammy to keep the core team in place and we all knew how important it was to help those customers who were forced to cancel due to the global pandemic.
Rather than sending generic emails to customers, we made it our mission between the team to speak to EVERY customer via phone call in person. Yep, we didn’t sleep much!
As the domestic market re-opened we helped hundreds of Aussie and Kiwi’s book trips in their own backyard.
We continued to promote travel across our social media channels for those people across the globe that were stuck and needed to know there was light at the end of the tunnel.
Many overseas customers were and still are booking open dated itineraries so that they are prepared for when the world fully opens.
Since July 2022 the Aussie & NZ borders opened to international tourism. We’ve added to our team in our Australian office in Byron Bay and across the pond in our European HQ located in Holland.
We continue to deliver a truly unique personalised experience when it comes to booking your Aussie and NZ travels and our team will do its utmost to earn your 5* review.
We can’t wait for 2023… let’s call it the year of TRAVEL!
From our RatPackers
Absolutely recommended to anyone wanting to take the stress out of booking a camper van! Ben made the process for me so smooth and he genuinely cared for what my trip entailed and catered right to it! Blown away with his kindness and couldn’t be more happy with the price and deal we go for our van!
10/10 service! So helpful and friendly! Looking forward to heading on the trip already 😊
Jenna & Ryan are very professionals and helpful. Wish them the best
This shout out is for James! He took all of our worries,stress and anxiety about our up coming snow road trip and chucked them out the window. In under 30 minutes he had us booked with a better deal,upgraded vehicle and many laughs. Just for his service alone we will be back for every holiday! Thanks heaps James we look forward to our holiday because of you, now I can drive to Sydney today with a clear mind and no worries of having to sleep on my bike in the middle of the snow ⛄️ I have to mention his concern for safety was top notch with not wanting myself or my partner to have a bed fall on our heads again 😂
Jenna and Ryan were very helpful from the beginning to the end of the booking process. They shared all the details needed for our trip and in good time. Once our trip had been confirmed Ryan supported us through the phone call explaining next steps, payment and the process. We are very happy with the service we received! Thank you again and we look forward to our trip!
Ben made our camper van booking experience a breeze, very professional and easy process, would be happy to recommend to anyone!
Mikey was very efficient and easy to deal with, we booked a camper and the whole process took around 1 hour from him getting us prices, speaking to different dealerships and us paying our deposit. He was happy to answer any questions we had and shared lots of information regarding routes, campsites and the day to day travel in a camper. We would definitely recommend!
They were super helpful in finding me a motor home at the last minute—-received great assistance from James
Ben from Ratpack Travel was absolutely amazing in helping find the perfect van & best deal for our dream WA holiday. Best customer service ever! They know their products inside out & I would use them again & again!
George was awesome to deal with! Really knowledgeable and very helpful. Highly recommend!
The service at RatPack-Travel is absolutely great! Ryan took a lot of time to answer all my questions and always clarified everything very quickly. The telephone consultations were easy to understand and everything was clearly explained. Even when my plans changed and I had to adjust my booking, he clarified everything directly with the car rental company and I was able to adjust my booking very quickly and without any problems. I always received an answer within minutes. I am extremely satisfied, thank you Ryan from RatPack-Travel!
James Help us in all the proces and was an absolute Legend! He found the best deal posible for what we wanted to do and withing the buddget. Also provided us with some helpfull information for sugesting itinerarys on things to do and see, as well of apps for finding campsites and campervan sites. 1000% recomended! what a grat custumer service And if this wasnt enought all the service was free!
Thank you Lucas for making it easy to book mum and my camping holiday. You were patient and a joy to deal with. You were able to get a great rate of payment and your help was much appreciated.
Anna was so helpful and kind, she helped me book a van for my friend and I. She was on top of all my questions and was so lovely to work with 😁
Just booked a van for NZ for 2 weeks. Ben made the booking so easy and hassle free, will definitely be recommending RatPack in the future
