If you’re new here, you’re probs wondering what makes us so special! What are The RatPack team about and why do we LOVE travel so much?
Well, let us tell you. Ready to get to know us? Here’s what’s coming up!
- How did RatPack Travel come about?
- What do we actually do and HOW do we do it?
- What makes us totally different to the rest and how are we totally switchIN UP the travel industry
- How do we help Backpackers create a trip of a lifetime?
Click images to see more.
First off where does the name RatPack come from?
Working in Australia selling trips to BackPackers with one of the big chain high street travel companies started to hurt my love for travel >>> no morals, no ethics & poor customer service was a toxic mix. Original plan was to set up a website for first time BackPackers with money saving tips and advice on how to avoid the ‘classic’ travel shop tricks.
Then came my lightbulb moment … why just moan and limit myself to ‘ratting out’ the industry with an information website? Why not change the game and create a much better and more personalised experience for BackPackers to book trips & transport? That’s how RatPack Travel was born. When you are part of The RatPack it’s all about receiving honest & transparent advice from someone who has actually been there and done it.
Where are you based?
When I first set up RatPack almost 2 years ago we rented a small office space that was attached to a hostel in Byron Bay… it suited the brand perfectly it was right by the beach and it was away from the hustle of the high street. Early this year the independently owned hostel was sold to a chain organisation with it an already established high street brand moved into the space as part of the deal.
At first – I was like OH Sh*t… but I’m a firm believer in everything for a reason. In true RatPack style I thought, why not step completely outside the box… I sourced a run down 1973 bus – with the amazing help of close friends and family (who were visiting from the UK) we completed the renovation in just under 3 months.
We’ve now got a SICK office space in Byron Bay and are continuing to provide EPIC discounts compared to the competition.
What does RatPack Travel do differently?
First – we only ever give advice on the trips which have a 5* reputation. Once you are happy we then discount it, which actually makes it cheaper than booking direct!
Second – personalised service – we don’t just say this we mean it. We are not just an online company. You can come in and speak to us face to face, last year we moved out of our office and we renovated an old 1973 Bus which we use as our mobile HQ – Check out the banter bus story on our website. We don’t just rely on email we offer our personal FB details to every RatPack customer, we also use WhatsApp to make it easy for our customers to keep in touch.
Inevitably when travelling things can sometimes go wrong – the weather, an injury or illness … RatPackers have peace of mind knowing they can get in touch with us instantly. For me as a business owner, I know we have our travellers’ backs and if something goes wrong we are there to help.
Third – its not just about helping RatPackers with their epic trips. Having done it ourselves, we know how important it is to be able to get accurate advice about all other aspects of Backpacking in Oz & NZ. We offer all our advice for FREE so don’t be afraid to just hit us up or access our Free Money Saving Pack on our website. We can help with visa Q’s, banking advice, tax file info, work – the list goes on. TRY US!
Give us 5 reasons why you Oz is a must visit
– Internal Flights are MEGA cheap, so once you’ve travelled & then started working it’s super easy to have weekends away
– It’s not uncommon to receive $20 – $25 an hour for a casual job in a bar or supermarket. More funds = more travel yewwwwwwwww
– HOT, HOT, HOT > being a Brit (who now lives in Byron Bay) it would be rude not to mention the weather!
– The people, working to live & not living to work is certainly the Aussie motto.
– Beaches. Fun Fact: 85 per cent of Australians live within 50 kilometres of the coast…nowhere has better beaches than Australia, with so many and roughly three times fewer people than the UK, you can find you own special place. If you are a beach lover BOOK YOUR FLIGHT
About the Author: Sammy
with RatPack Travel?
5-Star Google Rated
From our RatPackers
Absolutely recommended to anyone wanting to take the stress out of booking a camper van! Ben made the process for me so smooth and he genuinely cared for what my trip entailed and catered right to it! Blown away with his kindness and couldn’t be more happy with the price and deal we go for our van!
10/10 service! So helpful and friendly! Looking forward to heading on the trip already 😊
Jenna & Ryan are very professionals and helpful. Wish them the best
This shout out is for James! He took all of our worries,stress and anxiety about our up coming snow road trip and chucked them out the window. In under 30 minutes he had us booked with a better deal,upgraded vehicle and many laughs. Just for his service alone we will be back for every holiday! Thanks heaps James we look forward to our holiday because of you, now I can drive to Sydney today with a clear mind and no worries of having to sleep on my bike in the middle of the snow ⛄️ I have to mention his concern for safety was top notch with not wanting myself or my partner to have a bed fall on our heads again 😂
Jenna and Ryan were very helpful from the beginning to the end of the booking process. They shared all the details needed for our trip and in good time. Once our trip had been confirmed Ryan supported us through the phone call explaining next steps, payment and the process. We are very happy with the service we received! Thank you again and we look forward to our trip!
Ben made our camper van booking experience a breeze, very professional and easy process, would be happy to recommend to anyone!
Mikey was very efficient and easy to deal with, we booked a camper and the whole process took around 1 hour from him getting us prices, speaking to different dealerships and us paying our deposit. He was happy to answer any questions we had and shared lots of information regarding routes, campsites and the day to day travel in a camper. We would definitely recommend!
They were super helpful in finding me a motor home at the last minute—-received great assistance from James
Ben from Ratpack Travel was absolutely amazing in helping find the perfect van & best deal for our dream WA holiday. Best customer service ever! They know their products inside out & I would use them again & again!
George was awesome to deal with! Really knowledgeable and very helpful. Highly recommend!
The service at RatPack-Travel is absolutely great! Ryan took a lot of time to answer all my questions and always clarified everything very quickly. The telephone consultations were easy to understand and everything was clearly explained. Even when my plans changed and I had to adjust my booking, he clarified everything directly with the car rental company and I was able to adjust my booking very quickly and without any problems. I always received an answer within minutes. I am extremely satisfied, thank you Ryan from RatPack-Travel!
James Help us in all the proces and was an absolute Legend! He found the best deal posible for what we wanted to do and withing the buddget. Also provided us with some helpfull information for sugesting itinerarys on things to do and see, as well of apps for finding campsites and campervan sites. 1000% recomended! what a grat custumer service And if this wasnt enought all the service was free!
Thank you Lucas for making it easy to book mum and my camping holiday. You were patient and a joy to deal with. You were able to get a great rate of payment and your help was much appreciated.
Anna was so helpful and kind, she helped me book a van for my friend and I. She was on top of all my questions and was so lovely to work with 😁
Just booked a van for NZ for 2 weeks. Ben made the booking so easy and hassle free, will definitely be recommending RatPack in the future
